A little thing.
Saying thank you will do more for you than just deliver an emotional high. In fact, giving thanks has been shown to make people more desirable socially, as well as more respected and competent…
Read MoreThe power of Surprise and Delight
I was surprised to realise that the thing our guests loved the most about our Airbnb was simply the way we like to live - with our animals all relatively free to mingle and move about the property, getting cuddles and snacks along the way. And the simplest thing gave me that insight - Customer Reviews!
Read MoreCOVID-19 Survey Results Part 2.
How has the COVID-19 pandemic and subsequent lockdown affected how we use media?
Read MoreCOVID-19 Survey Results
Did you take our COVID-19 survey? Well, as promised, here are the results.
Read MoreWhat will your customers look like when lockdown is over?
COVID-19 is having a huge impact on the economy but it's the change to customers that will have the biggest impact on business.
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